At Selenthe, we want every customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return process to make things right.

Returns

• You have 14 calendar days from the date you receive your order to request a return.

• To be eligible for a return, items must be unused, in their original condition, and with all original packaging and tags intact.

• To initiate a return, please contact our customer support team at support@selenthe.com with your order number and reason for return.

• We will provide you with instructions on how and where to send your return. Please do not send items back without prior authorization.

Refunds

• Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.

• If the item is approved, we will process your refund to the original payment method within 5–7 business days.

• Please note that shipping fees (both initial and return shipping) are non-refundable, except in cases where the item was defective or incorrect.

Exchanges

• Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

Damaged or Incorrect Items

• If you receive a defective or incorrect item, please contact us immediately at support@selenthe.com with photos and details of the issue.

• We will work quickly to resolve the problem by sending a replacement or issuing a full refund, including shipping costs.

Additional Information

• Sale or clearance items may be final sale and are not eligible for returns. Please check product descriptions for such terms.

• We recommend using a tracked shipping service for returns, as we cannot be responsible for lost packages.

Your satisfaction is our priority, and we’re here to assist you every step of the way. If you have any questions about our return or refund process, don’t hesitate to get in touch.